Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Tulsa, OK
View more jobs in Oklahoma
View Similar Jobs

Job Details

Support Tech

Company name
Addison Group


Tulsa, OK

Apply for this job

3 hit(s)  


Job Description
\rIn this fast-paced work environment, candidates must be passionate about helping customers, have strong trouble-shooting skills, excellent verbal and written communication skills, be organized, work well in a team, demonstrate the ability to learn quickly and be able to manage, prioritize and delegate multiple priorities.\r\rReports To:\rCustomer Support Manager\r\rResponsibilities:\r• Help customers troubleshoot SCADA monitoring equipment over the phone and via Email\r• Work with our Business Development team to setup new customers and devices\r• Manage expectations by keeping customers well apprised of request statuses and expected delivery times\r• Accurately document tickets, enhancements, bugs, and other customer facing issues\r• Engage with other teams as needed to meet customers’ goals\r• Participate in the Customer Support Call Queue and the Support Team’s on-call rotation\rAdditional experience/knowledge a plus:\r• Experience in Oil & Gas or other industrial-related SCADA field is helpful, but not required\r• Knowledge of Zendesk ticketing software\r• Training internal and external customers\r\rSalary:\r\rNegotiable depending upon experience.\r\r\r

Job Requirements
Requirements for the Position:\r• Excellent written and verbal communication skills\r• Ability to effectively communicate technical concepts to both technical and non-technical audiences \r• Excellent customer service skills with at least 2 years in a customer service role\r• Passion and aptitude for learning new technologies\r• Comfortable in a cohesive and cross-functional team environment\r• College degree or equivalent professional experience\r• Ability to work weekends (as needed)

Company info

Addison Group
Website :

Company Profile

Similar Jobs:
location Tulsa, OK
Responsibilities: Actively land and geosteer horizontal wells. Load well plans, MWD and other data into geosteering software. Create final reports which include final correlation, well statistics, MWD, mud log and EDR data. Send d...
Molder Lead
location Tulsa, OK
Are you interested in a position that is challenging and innovative? Be part of what’s next! Oil States Industries, Inc. is a highly respected global designer and manufacturer of diverse products for offshore platforms, sub...
Targa Resources is a growth-oriented provider of midstream services and is one of the largest independent midstream energy companies in North America, with assets in Texas, New Mexico, Oklahoma, North Dakota, Louisiana, California...
EmploymentCrossing provides an excellent service. I have recommended the website to many people..
Laurie H - Dallas, TX
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
OilandGasCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
OilandGasCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 OilandGasCrossing - All rights reserved. 21