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Job Details

Support Tech

Company name
Addison Group

Salary
40000

Location
Tulsa, OK

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Job Description
\rIn this fast-paced work environment, candidates must be passionate about helping customers, have strong trouble-shooting skills, excellent verbal and written communication skills, be organized, work well in a team, demonstrate the ability to learn quickly and be able to manage, prioritize and delegate multiple priorities.\r\rReports To:\rCustomer Support Manager\r\rResponsibilities:\r• Help customers troubleshoot SCADA monitoring equipment over the phone and via Email\r• Work with our Business Development team to setup new customers and devices\r• Manage expectations by keeping customers well apprised of request statuses and expected delivery times\r• Accurately document tickets, enhancements, bugs, and other customer facing issues\r• Engage with other teams as needed to meet customers’ goals\r• Participate in the Customer Support Call Queue and the Support Team’s on-call rotation\rAdditional experience/knowledge a plus:\r• Experience in Oil & Gas or other industrial-related SCADA field is helpful, but not required\r• Knowledge of Zendesk ticketing software\r• Training internal and external customers\r\rSalary:\r\rNegotiable depending upon experience.\r\r\r

Job Requirements
Requirements for the Position:\r• Excellent written and verbal communication skills\r• Ability to effectively communicate technical concepts to both technical and non-technical audiences \r• Excellent customer service skills with at least 2 years in a customer service role\r• Passion and aptitude for learning new technologies\r• Comfortable in a cohesive and cross-functional team environment\r• College degree or equivalent professional experience\r• Ability to work weekends (as needed)

Company info

Addison Group
Website : http://www.addisongroup.com/

Company Profile

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