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Job Details

Inside Sales Customer Service Coordinator Koch Heat Transfer

Company name
Koch Heat Transfer Company, LP

Houston, TX

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Job Description:

Who are we? Watch to find out!

Koch Heat Transfer is seeking an Inside Sales Customer Service Coordinator

at our corporate office in Houston.

The Koch Heat Transfer group builds on the strength of its companies, incorporating a market-based business philosophy with continuous improvement and development of heat transfer technology for the refining, chemical and upstream industries. The group is built on globally-recognized brands in the tubular heat transfer business, such as BROWN FINTUBE®, ALCO™, ALCO-TWIN™ and BOS-HATTEN™ products.

At home and abroad, Koch Heat Transfer continues to provide innovative heat transfer solutions to the process industry. We are one of the few companies in the world which offer the specialized expertise of well-trained and experienced Thermal and Mechanical Engineering staff, combined with superb manufacturing and technology supported by a unique, state-of the-art R&D facility.

Today we are recognized as a world leader in the supply of specialized and standard shell and tube heat exchangers, double pipe, multi-tube hairpin, and tank heater equipment, including finned tubes. Our TWISTED TUBE® Bundle Technology solves many of the common problems encountered in the operation of conventional shell-and-tube heat exchangers. We enable equipment cost savings, lower energy costs, reduced maintenance requirements, elimination of flow-induced-vibrations, longer cleaning cycles, and increased thermal efficiency.

Headquartered in Houston, Texas, the Koch Heat Transfer group is represented in every major country, with manufacturing facilities in the United States (Koch Heat Transfer Company, LP), Canada (Koch Heat Transfer Canada, LP) and sales offices all over the world.

The successful candidate will be a highly self-motivated and result oriented  Inside Sales Customer Service Coordinator

 with demonstrated integrity, customer focus and the ability to embrace change. The person in this role will have the technical capability to understand customer’s needs and prepare accurate, competitive and timely inquires to our customers.  

The ideal candidate will be an  Inside Sales Customer Service Coordinator

that is independent, self-driven and thrives in a goal driven environment. This is a position requiring someone who possesses a high sense of urgency, is customer focused, and exhibits a keen attention to detail. 

The person in this role will report directly to the Aftermarket Sales Manager and will work with different departments.

A Day In The Life Typically Includes:

Monitor a Quotes Email Inbox daily, receive inquiries from customers and obtain all necessary information needed to quote

Screen all parties involved in the purchase and ensure full compliance with all laws and regulations.

Assign quote numbers upload all necessary documentation into the Document Control System.

Enter New Inquiries into aftermarket's quotes schedule.

Update the Global Quote Spreadsheet (GQS) with detail and accuracy.

Offer excellent support to customers (torque values, drawings, status of quotes, etc.).

Enter new orders into INFOR system or Visibility system.

Provide back-up assistance to Part Sales, as needed, by quoting and entering sales orders.

Support Outside Sales with Plant Surveys Documentation, leads and direction for Aftermarket opportunities.

Assist the Aftermarket Sales Manager with graphs and monthly metrics on bookings, sales and individual sales performance.

What You Will Need:

At least two years of experience as inside sales, customer service, quoting, coordinator OR

technical sales support role.

At least two years of experience in resolving customer inquiries and/or complaints via phone and email or other means.

At least one year of experience processing customer quotes and quotation orders.

At least three years of working experience with MS Office products (Outlook, Word & Excel).

At least three years of working experience with compiling, consolidating, formatting, and summarizing information in Excel.

High School Diploma or GED

Effective verbal and written communication skills

Ability to multitask

Maintain a high sense of urgency

What Will Put You Ahead?

Familiarity with reviewing technical drawings.

Familiarity with ASME, TEMA, NACE and/or API codes

Import /  Export Experience

At least two years of experience working with ERP (Enterprise Resource Planning) system such as Visibility, Oracle or SAP.

At least two year of working experience utilizing CRM (Customer Relationship Management) tools such as Sales Force.

At least two years of working experience in the oil and gas industry.

 At this time, we are looking for local candidates. We are not offering relocation assistance and/or visa sponsorship for this role.

Want to learn more about Koch Heat Transfer?

Salary and benefits commensurate with experience.

We are an equal opportunity employer. Minority/Female/Disabled/VeteranExcept where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information:

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Company info

Koch Heat Transfer Company, LP
Website :

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