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IT Support Analyst


Houston, TX

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Houston, TX, United States
Houston, TX, United States
Posted By
Date Posted
4 hours ago
Expires 09 Sep 2018
IT Support Analyst
Houston, TX, United States
Houston, TX, United States |
The Sr. Field Systems Analyst is responsible for the support and maintenance of field IT technologies including computerized confined space management rigs (CCSM), field laptop kits (ProVision), and network-in-a-box deployments (EZComm).
ROLE AND RESPONSIBILITIES Type a description of the essential roles, responsibilities and activities a candidate can expect to assume in this position
• Support computer technology for fleet of mobile centralized confined space monitoring (CCSM) rigs.
o Private, closed IP networking for sensor and detection equipment.
o Microsoft Windows workstation support for control units.
o Hardware support for computer control units.
o Software installation, configuration and maintenance.
• Provide customer support for field deployments of CCSM technology.
• Participate in continuous improvement of the CCSM program as an information technology SME.
• Maintain CCSM documentation and software repositories.
• Oversee operational activities for ProVision and EZComm field kits particularly with asset management, shipping, receiving, and refreshing.
• Assist in the monitoring and support of ProVision and EZComm field kits.
• Follow established procedures to test, maintain, and when necessary, configure peripherals as they return from the field, including cellular routers, bar code scanners, and signature pads.
• Utilize IT support desk software and ticketing system.
• Communicate with software and hardware vendors.
• Facilitate communication with and between the IT and CCSM/Operations teams.
• Assist in the continuing development of IT policy and procedure
• 5 years information technology experience.
• 2 years technical desktop or computer support experience.
• Experience working with non-computer IP devices such as cameras, motion detectors, or alarm systems a plus.
• Basic understanding of network concepts such as IP addressing, routing and switching.
SKILLS • Clear and concise communication style, able to work with end-users and technical staff.
• Ability to work with limited direction, determine basic priorities and maintain communication with remote peers.
• Associates degree from an accredited college or university preferred
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