Kelly Services, Inc.
Job Title: Order Specialist (Customer Care)\r
Contract Length: 6 Months with a chance to go longer or turn into a permanent position\r
Pay Rate: Depending on Experience\r
Job Location: Houston, TX (Energy Corridor)\r
Work hours: 8am-5pm\r
Pay Rate: $30/hr\r
The Order Manager is the customer’s key point of contact when placing orders for Marine and Energy products and services and accountable to the Americas Customer Service Manager. This role will manage the customer relationship on behalf of Marine and the entire orders to cash process are the key activities. The incumbent will require an expert understanding of customer contracts/pricing, optimal lifting patterns, and the Marine supply network.\r
Key Results/ Accountabilities expected from role\r
\tResponsible for the following core order management activities:\r
\tReceive orders and enquires from customers with all necessary information to execute order effectively.\r
\tManage and work efficiently through customer gateway systems for order taking and invoicing.\r
\tAcknowledge and confirm order/enquiry to the customer promptly with product availability, pricing, and estimated date of delivery.\r
\tEnsure pricing is correct in system.\r
\tFollow up outstanding enquiries and quotations.\r
\tMaintain current customer and desk handbook with relevant customer details including contact information for back up and account manager to review.\r
\tFollow strict GME credit policy and verifying the order value maintains the customer within authorized credit limits and policies.\r
\tBe available for emergency on call duty rotation to give customers 24/7/365 accessibility for urgent order requests.\r
\tMonitor On Time in Full (OTIF) successes, failures, and proactive seek to improve results.\r
\tRecord non-conformances and customers complaints into the database based to meet SLA agreement. Send statistical information to Performance Analyst in Houston for review and reporting. As raiser ensures issues are promptly followed up, identify cause, and advise the customer and sales accordingly.\r
Experience and Education requirements: \r
Desired criteria: Minimum of 3 years of professional customer service in a business professional environment. Bachelor degree preferred or equivalent with some college course completed. Must have excellent customer service experience. Experience in Oil and Gas is a Plus. Bilingual is a plus \r
Kelly puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety and flexibility of working on short term project engagements, or prefer contract-to-hire or direct hire placement with our clients, apply with Kelly to explore opportunities that suit your specific professional interests.
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.
Kelly Services, Inc.
Website : http://www.kellyservices.com
William Russell Kelly founded the company in Detroit on October 7, 1946, operating as the Russell Kelly Office Service. He is widely credited with pioneering the modern temporary help industry. The company was renamed Kelly Girl Service in 1957, and it became Kelly Services® in 1966 to reflect the growing services of the company. Established in the International Marketplace In 1968, Kelly Services opened its first international office in Toronto, Ontario, Canada. The company’s first European office opened in 1972 in Paris, France. Today, we offer a full suite of outsourcing, consulting, and staffing solutions—delivered globally from over a 70-year heritage of dynamic talent innovations. Total Sales Revenue in 2016 was $5.3 billion. Fortune U.S. Rank Kelly Services is currently ranked 490 in the Fortune 500 list of America’s largest companies.